Please contact us for instructions on returning items by calling 1-800-661-1801.
If your item is incorrect or damaged, you must contact us within 2 days, of receiving your item (received date according to delivery records).
When returning an item, it must include a copy of the sales invoice and a return authorization number, received from us prior to returning the item.
All items returned to us will be prepaid by customer.
SEWING MACHINES, EMBROIDERY MACHINES, QUILTING MACHINES AND SERGERS
are not eligible for refund.
If you have received the wrong item, we will issue a full credit to the customer,
including the cost of returning the shipment.
If your order is missing anything, it must be reported to us within 2 days of receiving your item.
All returns must be unused and in its original packaging.
If your order included and bonus or gift with purchase and is not returned to us with the item, the retail value of bonus items will be deducted from the credit.
Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines.
Toews Sewing/ Janome Flyer reserves the right to amend this policy at any time without prior notice.